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Complaint Handling

It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to pass on your complaint to us. This can preferably be done by e-mail or whatsapp and otherwise by regular mail or by telephone.

We will review the complaint and try to resolve the complaint to everyone's satisfaction.

Our data:

Staartjes en Strikjes
Polderdreef 32
4554 AD Westdorpe
Telephone: +31 (0)115 82 30 17 (on working days from 10 a.m. to 4 p.m.)

Please clearly describe the complaint and state your details and possibly an order number. Adding a photo of the product clarifies the complaint and speeds up the settlement of the complaint.

After receiving your complaint, you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you.

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which Staartjes en Strikjes is affiliated.

From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.