Returns

Is the order or part of it not quite what you expected? That's a shame, but of course, you can return the products.

Cooling-off period and cancellation notification

You have a cooling-off period of 14 days after the day you received your order. Within this period, you can inform us, without stating reasons, that you wish to return the order in whole or in part. After you have notified us of the cancellation, you have another 14 days to return the products.

You can notify us of your cancellation by email or via the option Cancel Order. You can also find this link at the bottom of our website's footer. You do not need to wait for our approval before returning the products.

You can also use our return form. The use of this form is not mandatory.

Return shipment and return address

When returning, please clearly state your name, address details, and order number so that we can process the return correctly.

The return address is:

Staartjes en Strikjes
Polderdreef 32
4554 AD Westdorpe (NL)

Please note: only send your return shipment to the address above and not to a DHL or PostNL pick-up point.

Inspecting products and depreciation

Handle the products with care during the cooling-off period. You may inspect and assess a product as you would in a store.

If the product is damaged or has been used more than necessary to assess it? Or is the packaging more damaged than necessary? Then we may charge you for the resulting depreciation. Therefore, ensure that you return the products securely and carefully packaged.

Sealed jewelry

Skin-friendly jewelry that, for reasons of health protection or hygiene, is not suitable for return after opening, is delivered sealed.

You have the right to cancel these products without stating reasons up to 14 days after the day of receipt, provided the seal has not been broken. If the seal is broken after delivery, the right of withdrawal for these products will expire.

We do this to guarantee hygiene. This way, you are always assured that you will receive an unworn and unopened product from us.

Return costs and responsibility

The costs for returning the order are at your own expense.

Ensure that your return shipment is sufficiently stamped and securely packaged. The return shipment remains your responsibility until it has been delivered to us. We cannot compensate for damaged or lost products. Therefore, keep the proof of shipment until your return has been fully processed.

Any costs due to insufficient or incorrect postage will be deducted from the amount to be refunded. When asking questions, always state your order number so that we can help you faster.

Refund

After your cancellation, we will refund all payments related to the returned products. If you return the entire order, we will also refund the costs of our cheapest standard delivery.

We will refund the due amount as soon as possible and no later than 14 days after the day you notified us of the cancellation. We may withhold a refund until we have received the products or until you can prove that you have returned them. The earliest of these two moments applies.

The refund will be made using the same payment method you used for your order. We will not charge any fees for the refund.

Did you choose a more expensive delivery method than our cheapest standard delivery for your order? In case of a full return, we will only refund the costs of the cheapest standard delivery. The extra costs of the more expensive delivery method you chose will not be reimbursed.