Warranty (children's) jewelry
At jewelers, warranty on breakage of jewelry is excluded. Unfortunately, earrings can break if they catch on something during, for example, changing clothes, playing or exercising or due to careless use. Always be careful, a piece of jewelry is a fragile thing.
We do give a warranty on the jewelry, 1 month after purchase, provided they have been worn properly. After this period you can make use of a leniency scheme: from 1 to 3 months you will receive a 50% discount on a new piece of jewelry, from 4 months to 6 months this discount is 25%. This discount is calculated on the price of the originally purchased piece of jewelry.
The warranty starts on the day we send the jewelry to you. Keep this in mind if you are going to use the earrings at a later date or if you want to give them as a gift. Please check them upon receipt. For hygienic reasons, we always send the earrings sealed. Make sure that this seal is not broken because then the return right will expire.
The warranty does not cover: scratches and dents and other damage that can arise from daily use, fall damage, nor damage / discoloration caused by exposure to chemicals such as some types of shampoos, perfume, make-up, hair styling products, chlorinated water, etc. therefore also remove the earrings while showering/bathing, swimming, exercising and sleeping. Loss of earrings and end plugs is not covered by the warranty.
If you want to make use of the warranty, please send an email to firstname.lastname@example.org with the description of the complaint, a photo and the purchase date. If necessary, we can also ask you to send the article to us, but only do this if we ask you to.