Delivery time and shipping
Shipping costs in 2024 at Staartjes en Strikjes
The shipping costs are currently:
Netherlands €2.99 (free from €49.99)
Belgium €4.99 for letterbox parcel without track & trace, €5.99 for parcel with track and trace (free from €59.99)
Germany €4.99 for letterbox parcel without track & trace, €6.99 for parcel with track & trace (free from €59.99)
Our shipping rate is an all-in rate (e.g. envelopes, labels, postage and VAT).
Outside the Netherlands we only ship by parcel post because many delays are encountered with letterbox post.
From January 1, 2020, goods may no longer be sent abroad in an envelope due to an amendment to the Postal Act. This is only allowed as a package and we must also digitally report the contents of all foreign shipments in advance. The costs charged by postal companies for shipments abroad have therefore increased. As a service to our foreign customers, we cover part of these costs.
Why not free shipping?
We are often asked if we can ship the order for free. I would like to explain why we cannot do this. The costs incurred for this must be covered in some other way. Many online stores include these costs in the sales price of the products. This would mean that we would have to increase the prices of our products to make shipping costs free. Instead, we have opted for attractive prices for our products, which are unique and affordable.
We don't want to act unfairly, that's why we offer free shipping above a certain amount. In this way we strive for a good price-quality ratio.
Delivery time
Staartjes en Strikjes is not a large mega online store. We are happy to pack your order with attention, care and love and our goal is to ship your order as quickly as possible. We normally ship all orders received before 2:30 PM on workdays the same day. However, during busier periods, such as during promotions, school holidays and the months of November and December, it may take a little longer, up to 2 to 3 working days. We ship from Monday to Friday.
If you have a rush order and would like to know how quickly we can ship, please contact us contact us via WhatsApp +31 (0)115 82 30 17 so that we can discuss how quickly we can ship your order.
It is important to take into account exceptions to delivery times during public holidays and holiday periods. Any deviating delivery times will be stated in your shopping cart, so that you are always informed about the shipment of your order. In addition, we will also share additional information via our social media channels during busy periods. Don't forget to follow us on Facebook and Instagram so you can always stay up to date with all the latest news and exciting updates.
Shipping via Post.nl
We always use PostNL for our shipments. Please note that the delivery of your order depends on PostNL and unfortunately we have no influence on this. PostNL no longer delivers on Mondays and it may also take longer than 24 hours for your order to arrive. Sometimes it can take several days.
During busy periods, such as holidays, it is important to place your order on time, both for domestic and international shipments. When shipping abroad, you must take into account a delivery time of 3 to 10 working days. We would like to emphasize that Staartjes en Strikjes is not responsible for any delays at PostNL.
I have not received my order
Have you received a shipping confirmation from us but have not received the order after 7 days? Always let us know by email within 10 days so that we can start an investigation. Please send an email to info@staartjesenstrikjes.nl with your order number and address details.