Delivery time and shipping

Shipping costs in 2024 at Staartjes en Strikjes

The shipping costs are currently:
- Netherlands € 2.59 (free from € 49,99)
- Belgium € 5,99 (free from € 59,99)
- Germany € 6,99 (free from € 59,99)

Our shipping rate is an all-in rate (for example, envelopes, labels, postage and VAT).

Outside the Netherlands, we only ship by parcel post because many delays are observed with letterbox post.

From 1 January 2020, due to an amendment to the postal law, goods abroad may no longer be sent in an envelope. This is only allowed as a package and we must also digitally report the content of all foreign shipments in advance. The costs charged by the postal companies for shipments abroad have risen as a result. As a service to our foreign customers, we bear part of these costs.

Why no free shipping?

We regularly receive the question, 'can it be shipped for free'? Please let me know why we can't do this. The costs incurred for this must be paid in another way. Many online stores pass on these costs as a kind of surcharge in the sales price of the products. Then we should increase the price of the products with this, so that the shipping costs become free. We opt for a great price for the product, unique and for an affordable price.

We do not choose to do this in an unfair way and go for great prices in our webshop with free shipping from a certain amount.

Delivery time

Staartjes en Strikjes is not a large mega online store. We are happy to pack your order with attention, care and love and our goal is to ship your order as quickly as possible. Normally we ship all orders received before 3:00 PM on workdays the same day. However, during busier periods, such as during promotions, school holidays and the months of November and December, it may take a little longer, up to 2 to 3 working days. We will mention this in the shopping cart. We ship from Monday to Friday.

If you have an urgent order and would like to know how quickly we can ship, please contact us via WhatsApp on +31 (0)115 82 30 17 so we can discuss how quickly we can ship your order.

It is important to take into account exceptions to delivery times during public holidays and holiday periods. Any deviating delivery times will be stated in your shopping cart, so that you are always informed about the shipment of your order. In addition, we will also share additional information via our social media channels during busy periods. Don't forget to follow us on Facebook and Instagram so you always stay up to date with the latest news and exciting updates.

 

Shipping via Post.nl

We always ship via PostNL. It depends on PostNL when your order will be delivered. Unfortunately, we have no influence on this ourselves. PostNL no longer delivers on Mondays and often no longer within 24 hours, it can take a few days. During the holidays, take into account busy times and place your order on time. Also for sending orders to our customers abroad. For shipping abroad, take into account a delivery time of 3 to 10 working days. Staartjes en Strikjes is not responsible for delays at PostNL.

I have not received my order

Have you received a shipping confirmation from us but have not received your order after 7 days? Always let us know by e-mail within 10 days so that we can start an investigation. Please send an email to info@staartjesenstrikjes.nl with your order number and address details.