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Returns

Is the order or part of it not quite what you expected? Unfortunately! Of course you can return the products.

You have a cooling off period of 14 days to return the product without stating reasons, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in its original packaging. We ship earrings and other jewelry sealed, make sure that this seal is not broken, otherwise returns are no longer possible. We do this to ensure the hygiene of these products, you are always assured that the products are unworn. For returning the order, the return costs are for your own account . We will credit the amount within 14 days.

Register your return within 14 days after receipt of the order via email and send the products back to us. Please clearly state your name, address and order number and do this with your return. If desired, you can use the return form .

The entrepreneur will reimburse all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product if the entire order is returned, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

Return shipments must be sufficiently stamped (in the event of any additional charges for insufficient or incorrect franking, these costs will be deducted when refunding the purchase amount).
The customer is responsible for loss or damage during the return. We cannot reimburse damaged or lost products, so make sure you pack it well in sturdy packaging. Keep your shipping receipt safe until the return has been processed.

The return shipment remains your responsibility until the package is delivered to us, make sure you have proof of shipping if you want to contact us. When you contact us, always state your order number so that we can help you faster.

The return address is:

Pigtails and Bows
Polderdreef 32
4554 AD Westdorpe

Note, in case of warranty: If you choose a more expensive method of delivery than the cheapest standard delivery, we will not refund the additional costs for the more expensive method.