Frequently Asked Questions

Do you have a question that isn't listed here? Please contact us. You can easily do so by email or WhatsApp.

What are the shipping costs:

You can find all information about shipping costs here .

Can I collect my order:

Unfortunately, it's not possible to pick up your order. We don't have a physical store, so it's not possible to view the accessories beforehand or pick them up after ordering.

I want to redeem multiple gift vouchers, is that possible?

Unfortunately, our system can only process one discount code/gift certificate per order. If you'd like to redeem multiple certificates at once, please contact us before ordering. We'll then process the discount for you.

Prices:
All prices on the Staartjes en Strikjes website include VAT.

Do you also ship outside the Netherlands?

We currently ship to the Netherlands, Belgium and Germany.

I didn't receive a confirmation email for my order:

If you haven't received an order confirmation within one hour of placing your order, please check your spam folder first. The confirmation email might have ended up there or been blocked by a spam filter. If it's not there, please contact us so we can verify that your payment has been received and processed.

I didn't receive a packing slip with my order?

We ship our orders without a packing slip. This saves paper and is better for the environment. It also allows us to often use smaller packaging, which also helps keep shipping costs down. Your order confirmation includes an overview so you can review your order. If you have any questions, please feel free to send us a message.

What is the delivery time:

We aim to ship your order within one business day. Any exceptions to this will be clearly indicated in your shopping cart. Orders placed over the weekend will be processed and shipped on Monday in order of receipt. Delivery then depends on PostNL, DHL, or DPD; unfortunately, we have no control over this. Please note that letterbox mail is no longer delivered daily and often doesn't arrive within 24 hours. Delivery may be delayed further around holidays.

We ship Monday through Friday, excluding holidays. Is your order urgent? Please contact us before placing your order by email or WhatsApp to inquire about same-day shipping.

How will my order be shipped?

All orders are shipped in a bubble envelope or letterbox-sized package via PostNL or DHL. To Germany, we ship with DPD.
Larger orders are shipped in a box via PostNL or DHL. You'll receive a track & trace code by email after shipment so you can follow your order. You can often see the expected delivery time the next morning in the track & trace.

Can I wash the hair accessories:

Our hair accessories cannot be washed. Therefore, washing them is at your own risk; unfortunately, we cannot reimburse any damage that may occur.

Safety of hair accessories and jewelry:

Please note: our products may contain small parts. Never leave children under 3 unattended with these accessories, and always remove them before bedtime. These accessories are not intended as toys. Always supervise them!

Do not let the hair accessories get wet and do not leave them in the sun for too long.

Can I return worn earrings?

Earrings and other jewelry are always shipped sealed. If you wish to keep the item, you are welcome to break the seal. If you (potentially) wish to return it, please leave the seal intact: once broken, returns are no longer possible. This way, we guarantee hygiene and you can always be assured that our jewelry is unworn. Naturally, the warranty remains in full force.

Is there a warranty on the silver earrings?

We offer a one-month warranty on the earrings, provided they have been worn properly. The warranty does not cover scratches, dents, and other damage caused by daily use, damage from falling, or damage/discoloration caused by exposure to chemicals such as those found in some perfumes, makeup, hair styling products, and chlorinated water. Therefore, remove them while showering, bathing, or swimming.

What should I do if an ear piercing is infected?

An ear piercing can become infected. You can prevent this by using sterile earrings and caring for the ear piercing regularly. Make sure you don't place the earplug too close to the ear to allow sufficient airflow to the piercing.
Also, make sure you wear earrings made of a material that meets all guidelines. Our silver earrings are guaranteed 925 sterling silver and are nickel- and cobalt-free (which are no longer permitted under current regulations).
If your earlobe is infected, we recommend removing the earrings and cleaning them thoroughly regularly to allow them to heal. If the infection spreads or you have any concerns, it's wise to consult your doctor.

It can happen that an ear piercing that hasn't caused any problems for years suddenly becomes infected. This can happen, for example, due to minor damage while putting on or taking off scarves and hats, or when using chemicals such as those found in shampoo or swimming water.

There is black residue on the earrings, why is that?

Silver is a precious metal that can oxidize, causing a black discoloration. This discoloration is a natural process and is not harmful.
Everyone's skin is different and therefore everyone reacts differently to silver.
We often get asked if our earrings are actually made of real silver. The fact that they turn black is actually a sign that they are real silver.

Silver turns black due to sulfur, a substance found in the air and in many products. When silver comes into contact with sulfur, a chemical reaction occurs, leaving a black layer. Materials where sulfur can be present include perfumes, elastics, wool, and rubber.

If your earrings have turned black, it is best to polish them with a (silver) polishing cloth.

Some other tips to prevent blackening are:
- remove the earrings if you sweat, for example while exercising
- only put in the earrings after you have used hairspray, perfume or similar.
- Remove the earrings when swimming or showering.